IT Analyst

IT Analyst with 10+ years’ experience supporting ERP systems and delivering technical solutions within the education sector

Strong capability in application support, troubleshooting, system optimisation and cross‑functional collaboration

Proven achievement reducing POS branch‑linking costs by 30% through ZeroTier implementation

Managed 100+ client accounts for ERP system maintenance, ensuring stable and reliable operations

Executed 10+ database disaster‑recovery operations, safeguarding client data and ensuring business continuity

Skilled in diagnosing issues, enhancing system performance and maintaining operational continuity for end‑users

Technically proficient across Office 365, Windows Server, Exchange, Jira, Power BI, MySQL, SQL, HTML, JavaScript, React and prompt engineering

Holds a BSc (Hons) in Information Technology, Level 3 Diploma in Web Development, ERP analyst training, web development accreditation and CCNA Networking

Known for strong problem‑solving skills, adaptability and a collaborative approach to digital transformation

Well‑suited to roles in ERP support, IT operations, system analysis, BI reporting and technical troubleshooting.