IT Analyst

IT Analyst with 10+ years of experience supporting ERP systems and delivering technical solutions within the education sector. Strong capability in application support, troubleshooting, system optimisation, and cross‑functional collaboration, with a commitment to continuous learning and improving productivity across teams.

Proven achievements include reducing POS branch‑linking costs by 30% through ZeroTier implementation, managing over 100 client accounts for ERP system maintenance, and executing more than 10 database disaster‑recovery operations to safeguard client data. Skilled in diagnosing issues, enhancing system performance, and ensuring operational continuity for end‑users.

Technically proficient across Office 365, Windows Server, Exchange, Jira, Power BI, MySQL, SQL, HTML, JavaScript, React, and prompt engineering. Holds a BSc (Hons) in Information Technology, a Level 3 Diploma in Web Development, ERP system analyst training, web development accreditation, and CCNA Networking certification.

Known for strong problem‑solving skills, adaptability, and a collaborative approach to supporting digital transformation and system reliability.