HR - Ops Manager

HR and Operations Manager with 10+ years’ experience in organisational development, hospitality management and operational optimisation across hotel groups and consulting environments

Strong capability in personnel management, business process improvement, quality and safety control and long‑term budgeting

Proven record of enhancing service standards and reducing operational costs through structured operational improvements

Experienced in building and leading corporate training centres, designing multi‑level staff development programmes and implementing structured training systems

Skilled in customer and client relationship management, operational planning and cross‑functional coordination to improve efficiency and service delivery

Holds advanced management training from Premier International, Reikartz Hospitality School and MIM Link, supported by a Master’s degree in Ukrainian Philology

Technically proficient across hotel management systems including 1‑C: Trade, Chameleon, 1‑C: Smart Hotel, MyHotel, Bitrix24, Platrum, Unikraft, Shelter, B‑52 and MS Office

Demonstrates strong operational discipline, people‑centred leadership and the ability to drive organisational growth through structured processes and staff development

Experienced reviewing outsourced designs, coordinating contractors and managing operational workflows to maintain quality and safety

Offers a blend of leadership, service excellence and operational optimisation suited to senior HR, operations and hospitality management roles.